FAQ
Frequently Asked Questions
Answers to the questions we hear most often about booking and visiting THE PARK.
How does booking work?
Select 'Book Now' on any experience or tour page and send a short inquiry. Our team will reply personally to confirm the details, followed by booking confirmation and payment.
Can I book instantly online?
Not yet — we're still in an early, hands-on stage. Every booking is confirmed personally after you reach out, rather than through instant online checkout.
What languages are spoken?
We communicate in both English and Japanese. Language support during individual experiences varies by host.
Do you offer private tours?
Yes — private tours for families and groups are available on request. Select 'Private Tour' on the contact form to start the conversation.
What's your cancellation policy?
Our cancellation policy is still being finalized. You'll receive the specific terms when your booking is confirmed.
How do I become a host?
If you cook, make, grow, fish, or create in Shonan, we'd love to hear from you. Start on the 'Become a Host' page.
Can I just rent the space, without an experience?
Yes — the space is available on its own for workshops, photoshoots, corporate training, and more. See the Space Rental page for details.